Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your 499dat account — from how deposits via bKash, Nagad and Rocket are handled to what happens if there is a dispute.

Account & wallet rulesbKash, Nagad, Rocket conditionsDispute & closure processEligibility by local lawHow to contact us
499dat Terms That Cover How Your Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute, our support team is here to help. You can reach us through live chat directly from your account dashboard, by email, or through the in-app messaging path on your phone. When you contact us about a terms query, have your account ID and the relevant transaction reference ready — this lets us resolve things faster.

Live Chat Open the chat window from your account dashboard. Give your account ID and the terms clause or transaction you are asking about so we can respond precisely.
Email Support Send your terms or dispute query to our support email. Include your registered mobile number linked to your bKash, Nagad or Rocket wallet for identity verification.
In-App Messaging If you are on your phone, use the message icon inside the 499dat mobile browser session. Your message thread is saved so you can follow up without repeating details.
ACCOUNT SECURITY & CONDUCT

How We Manage Your Account Under These Terms

Security and fair conduct are built into how we operate your account day to day. We use SSL encryption on every session — whether you log in via a browser on your phone or switch to desktop — so your wallet details and transaction data stay protected. Account verification ties your registered mobile number to the payment method you use, meaning a bKash or Nagad wallet can only be confirmed against the name on your 499dat account. We keep transaction logs for the period required under applicable policy, and you can request a copy of your records through support at any time.

Data Handling

We store only what is needed to run your account and process payments via bKash, Nagad or Rocket. We do not sell your data to third parties outside what local law may require.

Account Security

Every login triggers an OTP to your registered number. If your number changes, update it through account settings before your next bKash or Nagad deposit to avoid a verification hold.

Record Retention

Transaction and bet records are retained for the period set by our operating policy. You can request a statement of your wallet activity through the live chat or email path.

Requesting Changes

To update account details or raise a correction, contact support with your account ID. Changes to payment-linked details require wallet verification before they take effect.

Frequently Asked Questions About Our Terms

Here are the questions we hear most often about how these terms apply to your account. If your question is not covered here, reach us through live chat or email.

Yes. Every action on your account — deposits via bKash, Nagad or Rocket, wagers and withdrawals — falls under these terms. Promotion-specific rules apply on top for active offers.

We update terms when our services change. The version at 499dat on the date you act is the binding one. Continued account use after a published update means you accept the revised terms.

Where local law takes precedence, that law applies for users in that region. Eligibility and access depend on your local rules, and it is your responsibility to confirm this before using your account.

Open a dispute through live chat or email with your account ID and the transaction reference. Our support team reviews wallet records and responds with a written outcome via the same channel.

Yes. Contact support through live chat or email, provide your account ID, and ask for a wallet activity statement. We retrieve the records held for your account under our retention policy.

Update your number in account settings before your next deposit. Payment-linked details require wallet verification to confirm the change, so do this before initiating a Rocket or bKash transaction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.